Job Description

About YWCA Charleston:

YWCA Charleston is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. Our programs support survivors of domestic violence, workforce development, youth enrichment, and community advocacy. Every role contributes to our mission of creating a community where everyone can thrive.

POSITION SUMMARY:

The Community Engagement Manager is responsible for developing and strengthening YWCA Charleston’s relationships with the community, creating and supporting YWCA events, and overseeing volunteer engagement. This role advances YWCA Charleston’s mission to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all by ensuring community engagement activities are inclusive, equitable, and aligned with organizational goals.

ESSENTIAL FUNCTIONS:

Community Outreach & Relationship Building:

• Establish, maintain, and grow relationships with community leaders, partner organizations, volunteers, and stakeholders.
• Represent YWCA Charleston at community events and coalitions.
• Identify collaboration opportunities that increase awareness and participation.

Event & Engagement Management:

• Plan, coordinate, and execute community events, fundraising events, workshops, and volunteer activities.
• Ensure events are inclusive and aligned with organizational values.

Volunteer Recruitment & Coordination:

• Recruit, onboard, train, and support volunteers.
• Schedule volunteers and monitor participation.
• Implement recognition and retention strategies.

Communication & Marketing Support:

• Provide input and support the development of social media posts, newsletters, email campaigns, and website content.
• Ensure communications are accurate and mission-aligned.

Data Collection & Reporting:

• Track engagement metrics, new connections, and volunteer hours.
• Prepare reports for leadership and grant requirements.

Collaboration & Inclusivity:

• Work collaboratively with internal teams.
• Model inclusive and trauma-informed practices.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in a relevant field or equivalent professional, volunteer, or lived experience .
• 3+ years of experience in community engagement, outreach, volunteer coordination, program support, or communications, preferably in nonprofit or community-based settings.
• Relevant certifications or training (e.g., trauma-informed care, project management, CRM platforms) may substitute for formal education.
• Experience working with diverse and historically marginalized communities.

Skills & Competencies:

• Strong interpersonal, written, and verbal communication skills, including public speaking and relationship-building.
• Experience with event planning and volunteer coordination.
• Proficiency with digital communications, social media, and CRM/database systems (e.g., Salesforce, Blackbaud, or similar).
• Proficiency in MS Office.
• Ability to collect, analyze, and report engagement data.
• Creative problem-solving, adaptability, and a mission-driven mindset.
• Strong organizational and analytical skills.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Ability to lift up to 25 pounds occasionally.
• Combination of office-based work, in-community engagement, and off-site events
• Evening and weekend work may be required.
• Local travel within the service area is an essential function of the role; ability to travel independently, with or without. reasonable accommodation, is required.

ADDITIONAL REQUIREMENTS:

• Successful completion of a background check with results meeting the standards required for this position.
• Authorization to work in the United States.

EQUAL EMPLOYMENT OPPORTUNITY:

YWCA Charleston is committed to being an equal opportunity employer. We welcome applicants of all backgrounds and experiences and do not discriminate based on any legally protected status. Employment decisions are based on qualifications, merit, and business needs, in accordance with applicable federal, state, and local laws.

The YWCA Charleston has been fostering self-sufficiency and independence. Originally designed as safe lodging for young women from rural communities coming to Charleston to pursue careers, the YWCA has evolved into the city’s most diverse and comprehensive network of social service programs. YWCA programs, facilities, and services assist more than 5,000 individuals annually. Equal opportunity is given to all applicants. The YWCA was built upon our mission of eliminating racism and empowering women. We can continue to be successful when people are treated fairly and allowed to grow and achieve their potential. We take pride in treating people equally, regardless of race, color, religion, ancestry, physical or mental disability, veteran status, sex, gender identity, age, national origin, blindness, sexual orientation, or any legally protected status.

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