Job Description

Service Greeter - Temp to Hire

Are you passionate about the automotive industry and committed to delivering exceptional customer service? Lost Pines Toyota, a well-established and reputable auto repair facility, is seeking a friendly, outgoing, upbeat, dynamic and customer-focused individual to join our team as a Service Greeter. If you have excellent communication skills, a strong understanding of automotive services, and a dedication to customer satisfaction, we want to hear from you!

**Please note: This position is temporary to hire meaning it will last 8 weeks and dependent on performance applicant could be offered a position as a Jr. Service Advisor**

Responsibilities:

1. Customer Interaction: Greeting customers that pull into the service drive and speaking with them to find out what they are bringing their vehicle in for, determining if they are a walk in or appointment, as well as understand their automotive service needs, provide accurate information, and establish trust and confidence.
2. Service Advising: Assist customers by alerting jr. and senior service advisors of customers needing help.
3. Vehicle Care: Assist with pulling customer vehicles in and out of service bays once they have been checked in with
4. Problem Resolution: Address customer inquiries, concerns, and complaints in a professional and timely manner, finding effective solutions to maintain customer satisfaction.

Qualifications:

1. Customer Service Skills: Exceptional interpersonal and communication skills to build rapport with customers and provide a positive service experience.
2. Organizational Skills: Strong organizational and multitasking abilities to manage service schedules, appointments, and documentation efficiently
3. Team Collaboration: Ability to work collaboratively with service technicians and other team members to ensure effective communication and workflow.
4. Problem-Solving: Proven ability to address and resolve customer issues with a focus on customer satisfaction

Experience:

• Previous experience in a similar role within the automotive industry is preferred but not mandatory.

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