Payroll and Customer Support Representative Job at Worklio, San Ramon, CA

alhYZU40SEpzR1h2c2tRUVdKUlNzcnQrbXc9PQ==
  • Worklio
  • San Ramon, CA

Job Description

About Us

We are a U.S.-based company that partners with organizations relying on Worklio , a comprehensive platform for managing payroll, taxes, HR, and compliance. Our support team ensures a smooth experience for our partners by providing onboarding assistance, payroll processing guidance, tax support, and general platform expertise.

Role Overview

As a Payroll and Customer Support Representative , you will play a critical role in supporting our partners with platform-related inquiries, U.S. payroll issues, and complex support scenarios. You'll assist users, resolve tickets, and escalate technical concerns to our DevOps team when required. This role requires expertise in U.S. payroll operations and the ability to communicate effectively with our clients.

Key Responsibilities

  • Handle partner support requests related to: ○ Payroll processing U.S. tax filings Onboarding and platform guidance ○ Employee documents (W-2s, W-4s, I-9s) ○ General Worklio platform use
  • Troubleshoot issues and escalate to DevOps when needed
  • Ensure compliance with U.S. payroll and employment regulations
  • Communicate issues, resolutions, and next steps clearly to partners
  • Assist with new partner onboarding and setup processes
  • Stay updated on U.S. tax laws, payroll regulations, and platform updates

Requirements

✅ CPP or SHRM certification (required) 

✅ 5+ years of experience in U.S. payroll operations or support  

✅ In-depth knowledge of U.S. payroll tax regulations (federal, state, local) 

✅ Excellent English communication skills (written and verbal) 

✅ Strong troubleshooting and documentation abilities 

✅ Availability to work standard U.S. business hours , with some flexibility

Preferred Qualifications

  • Experience with Worklio or similar HRIS/payroll platforms (e.g., ADP, Gusto, Paychex)
  • Familiarity with support tools like Zendesk, Jira, Slack
  • Background supporting SaaS or PEO platforms

What We Offer

✔ Competitive salary 

✔ Remote work flexibility 

✔ Comprehensive training on our platform and processes 

✔ Supportive global team environment 

✔ Long-term career growth in payroll and HR technology

Apply Today — Join our mission to simplify payroll, tax, and compliance for organizations across the U.S.

Job Tags

Local area, Remote work,

Similar Jobs

Allen Home Care Services

Private Duty Nurse LPN/RN Job at Allen Home Care Services

 ...Allen Home Care Services, Inc. is looking for an LPN or an RN to provide private duty nursing to a pediatric patient in the Sikeston/Benton area. This position is part time nights. Care: Respiratory monitoring Bi-pap Dressing & grooming Shift: ~9p-7a... 

Alltex Staffing & Personnel

Concrete Finisher Job at Alltex Staffing & Personnel

 ...customers ordered it. Responsibilities Performing Repairs or Changes to products based on production drawings or quality...  ...Recognizing whether the product meets quality standards. Hammer out concrete/precast-ready molds. (Intense, repetitive, heavy labor work)... 

Red Rocks Community College

Nursing Faculty Job at Red Rocks Community College

 ...people with disabilities. Summary of Position The Nursing Faculty is a full-time, 9-month/166-day position. The faculty member...  ...and non-traditional delivery methods, including face-to-face, online, computer-aided, distance learning, self-paced, and... 

Lahlouh

Promo Sales Associate Job at Lahlouh

 ...Position: Sales Associate Reports to: Senior Director, Promo Department FLSA Status:...  ...with design tools like Adobe Photoshop or Illustrator. ~ CRM Software Experience (Salesforce, Hubspot, SugarCRM, etc..)~ General understanding... 

IT Engagements

Sr. JDE technical resource Job at IT Engagements

Hi, Greetings from IT Engagements IT Engagements is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have an immediate opening for the below position with one of our premium clients. Job Title...