Job Description

Important Recruitment Information for this vacancy

Kansas Bureau of Investigation

The Kansas Bureau of Investigation is the premier criminal investigative agency in the state of Kansas. The KBI is committed to its critical mission of preventing crime and enhancing public safety in Kansas. We employ individuals who exemplify the highest standards of integrity, service, and dedication. Come feel like you’re part of something bigger at the KBI.

E-Verify: The Kansas Bureau of Investigation (KBI) participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. For additional information regarding E-Verify, please click here. For additional information regarding Immigrant and Employee Rights (IER) please click here.

Kansas Bureau of Investigation

About the Position:

• Who can apply: Anyone (External)
• Classified/Unclassified Service: Unclassified
• Full/Part-time: Full-Time
• Regular/Temporary: Regular
• Work Schedule: Shift
• Eligible to Receive Benefits: Yes
• Veterans’ Preference Eligible: Yes
• Search Keywords: KBI, Topeka, IT, Information Technology, Service Desk, Help Desk, Computer Support

Compensation:

• Hourly Pay Range: $27.78 + .50 shift differential if applicable

Note: Salary can vary depending upon education, experience, or qualifications.

Employment Benefits:

• Day one comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays
• Fitness Centers in select locations
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

Visit the Employee Benefits page for more information…

Position Summary & Responsibilities:

Position Summary:

The KBI is accepting applications to fill a Support Analyst I.

As a Support Analyst I, you will be expected to provide support in a Computer Service Desk environment. This position is assigned to the Information Technology Division under the Administrative Branch of the KBI. The Computer Service Desk must be adequately staffed to cover three shifts and is operational 24x7x365.

Job Responsibilities may include but are not limited to the following:

• Provide support in a technical Computer Service Desk environment;
• Assist KBI staff and agents, law enforcement officers and KCJIS users with day-to-day operational and communication needs;
• Provision access to information resources for users and devices and maintain documentation and databases to support provisioning and authorization;
• Provide hardware, software and support for internal and external customers;
• Provide application support for internal and external customers;
• Maintain policy and procedures to support operations for the Computer Service Desk;
• Monitor all KBI locations (cameras and access control systems) to assist in maintaining site physical security;
• Provide support for all telecommunication needs of the KBI;
• Monitor systems relating to the emergency operations of the KBI and serve as the KBI communications center in the event of such emergencies;
• Document support calls/emails in the agency ticket system for each user interaction;
• Monitor the Kansas Central Message Switch traffic and route messages as appropriate;
• Maintain security resources to the KCJIS Network;
• You must be able to work independently on single coverage shifts;
• Other duties as assigned.

Qualifications:

Education

• High School diploma or Equivalent

Licensing & Certification

• Driver License

Minimum Qualifications

• Six months experience monitoring and problem solving IT related systems including data, voice and/video networks. Education may be substituted for experience as determined relevant by the agency.

Preferred Qualifications

• One year experience working in a Help Desk/Service Desk computer/application environment (troubleshooting and diagnosing computer, network or application issues over the phone or by email
• One year experience performing computer software installation and troubleshooting
• One year experience performing hardware installation and troubleshooting
• One year Customer service experience dealing with problem solving computer/application issues
• One year experience troubleshooting network connectivity issues
• One year experience troubleshooting application issues
• Experience working with National Crime Center Information (NCIC) a plus
• Experience with shift work in a law enforcement or public safety environment a plus
• Commitment to producing high-quality work
• Consistent demonstration of ownership of tasks or issues through final resolution
• Strong and clear communication skills, oral and written (US English required, additional languages are valued)
• Demonstrated ability to receive and execute instruction in a fast-paced, critical event-driven environment, and perform duties under pressure and independently
• Ability to work independently due to single shift coverage
• Ability to carry out emergency procedures independently as necessarily
• Demonstrated ability to multitask; demonstrated flexibility and adaptability
• Demonstrated attention to detail and capability to prioritize and focus on critical tasks
• Experience with data entry work; ability to type accurately at least 50 wpm
• Ability to exercise tact, judgement, and discretion>

Post-Offer, Pre-employment Requirements

• As a condition of employment, you will be subject to a pre-employment process to include a polygraph examination, fingerprint based records check, and comprehensive background investigation, including reference check of past and present employers. The pre-employment process will be waived for current KBI personnel who have previously completed the screening requirements

Recruiter Contact Information:

• Name : Luci Zieman
• Email : HumanResources@kbi.ks.gov
• Phone : 785-296-8200
• Mailing Address : 1620 SW Tyler; Topeka, KS 66612

Required documents for this application to be complete:

• On the My Job Applications page, verify these documents are present and valid. Upload or delete and upload new if needed.
  • Tax Clearance Certificate, valid
  • Transcripts
  • DD214 (if you are claiming Veteran’s Preference)
• Inside your Job Application upload these documents:
  • Resume (or choose existing if you have one)
  • Cover Letter

Kansas Tax Clearance Certificate Required: Each applicant (even non-residents) applying for a State of Kansas job vacancy must obtain a valid Kansas Certificate of Tax Clearance by accessing the Kansas Department of Revenue's website. A Tax Clearance is a comprehensive tax account review to determine and ensure that an individual's account is compliant with all primary Kansas Tax Laws. A Tax Clearance expires every 90 days. All applicants, including current state employees, are responsible for submitting a valid certificate with all other application materials to the hiring agency. This is in accordance with Executive Order 2004-03. If you need assistance with the tax clearance, please contact 785-296-3199.

Visit the Tax Clearance site for more information and where to obtain this Kansas Department of Revenue document.

Job Application Process

• Sign in to your existing account or Register for a new one to apply.
• Complete or review your contact information on the My Contact Information page.
• Upload documents listed in the Required Documents section of the job posting to the appropriate location.
• Check your email and My Job Notifications for written communications from the Recruiter.
  • Email – sent to the preferred email listed on the My Contact Information page
  • Notifications – view the Careers - My Job Notifications page

To assist in completing your application, please see helpful links below:

• Instructions:
  • Job Search
  • Registration & User Account
  • Application
• Frequently Asked Questions

How to Claim Veterans Preference

• Veterans’ Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran’s Preference

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference

PLEASE NOTE : The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785)296-7712, scanned or emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator Office of Personnel Services Landon State Office Building 900 SW Jackson, Rm 401

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the recruiter.

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