Job Title: Help Desk Technician
Location: Plano, Texas- 75075
Duration: 12 months contract
Job Description
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company s reputation and business.
Responsibilities:
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Requirements/Qualifications:
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of Laptops PC(include printer), network and security software (NASCA, ESCORT, Anti-Virus etc)
Good understanding of computer systems, mobile devices and other tech products
Able to install and configure Laptops, PC's and Desktops, Printers and peripherals
Ability to diagnose and resolve basic technical issues
Computer skills must include: Microsoft Office Suite, SAP GUI
Install and repair Laptop PC, Printers
Experience with LAN and Cabling
1~4 years experience working in helpdesk area with break/fix experience and/or with related education/training
But entry level is applicable.
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field
A+ Certificate is preferred
Skill matrix
Technical Support: Years
Laptops PC(include printer):
Network and security software (NASCA, ESCORT, Anti-Virus etc): Years
SAP GUI: Years
Microsoft Office Suite: Years
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this jobPermanent Medical Office Manager Medical Group located in the Piedmont area of North Carolina is in need of an experience Medical Office Manager. Will report to Administrator/ Managing Partner and Board to effectively assume and maintain daily operations of the Medical...
Summer Opportunities in Beautiful Malta - March to October 2024! Are you ready for an unforgettable summer experience in the... ...individuals to join various hospitality teams during the upcoming summer season, from March to October 2024. Embrace the sun, sea, and vibrant...
...securities services, financing, treasury and advisory solutions. The Banks services are provided via three core business lines: Global Markets, Securities Services and Global Banking. CIB Americas is a multi-billion-dollar platform spanning North and South America, headquartered...
...required. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I...
...working with SaaS technologies Strong understanding with leading IT and related systems and tools such as Office 365, Teams, Workday, Twilio, etc. Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Proven team player and...