Job Description

Auto req ID: 28865  
Title: Tour Guide  
Job Function: Customer Service  
Location: MUSEUM  
Company: Harley-Davidson Motor Company  
Full or Part-Time: Part Time  
Shift: SHIFT1  

A walk through the Harley-Davidson Museum is a walk through the history of America. With an unrivaled collection of Harley-Davidson® motorcycles and memorabilia, a 20-acre, park-like campus, and a calendar full of activities, the H-D Museum is one of Milwaukee, WI’s top tourist destinations for visitors from around the globe. Join the H-D Museum as a Tour Guide and help create an experience that will stay with visitors for a lifetime.

Job Summary:

The Visitor Experience Associate (VEA) is the first point of contact for Museum guests and will be responsible for providing world-class hospitality and a positive, enjoyable learning experience for all guests. The VEA role is an integral part of our Museum team, responsible for day-to-day ticketing and tour operations. VEAs are responsible for welcoming all Museum guests, processing sales of tickets and enhancements and providing guests with information to enjoy their on-campus experience. Tour Guides will perform in the VEA capacity as well as become fully trained in multiple tour scripts to conduct a variety of guided experiences for guests based on the tour schedule and bookings of private tours.

Job Responsibilities:
• Requires outstanding hospitality skills with the ability to understand and resolve guest questions or issues
• Process sales of tickets, tours and annual passes using a point-of-sale system
• Possess sales skills that will contribute to achieving sales goals
• Perform in several operational posts 
• Must be able to learn multiple tour scripts through a structured Tour Guide Training Program and conduct tours for Museum guests
• Demonstrated ability to work in a team environment while being fair, honest, positive, and creative
• Schedule flexibility: a minimum of 24 hours per week (three shifts) is required, including weekends and holidays. The Museum is open 7-days/week, excluding Thanksgiving Day and Christmas Day.

Education Specifications: 

• High school diploma or GED/HSED is required. Must be 18 years or older.

Experience Requirements:
• Two years of previous experience in a guest service or hospitality capacity
• Ability to understand and resolve guest questions or issues while keeping the organization’s goals in mind

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson here .

Applicants must be currently authorized to work in the United States.

Direct Reports: No
Travel Required: 0 - 10%
Pay Range: $15.00  
Visa Sponsorship: This position is not eligible for visa sponsorship
Relocation: This position is not eligible for relocation assistance

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