Title Clerk Job at Parkway Auto Group, Dover, OH

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  • Parkway Auto Group
  • Dover, OH

Job Description

This position is responsible for processing vehicle titles using the respective states/agencies guidelines in a timely and accurate manner to assure a high level of customer satisfaction.

RESPONSIBILITIES

  • Accurately process incoming titles daily from dealerships, match the consignor checks daily to the title and invoice.
  • Answer customer inquiries or concerns in person, e-mail, or telephone in a professional, customer- focused manner.
  • Open and accurately record incoming titles daily according to established procedures.
  • Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
  • Match sold titles with invoices.
  • Maintains a professional, calm manner when negotiating with difficult or upset customers.
  • Maintains a high level of confidentiality.
  • Performs other duties as assigned or requested to assure optimum service levels.

COMPETENCIES/SKILL

  • This position requires a high school diploma or equivalent.
  • Experienced automotive titling preferred.
  • The position requires office skills including personal computer, Microsoft products (Word for Windows, Excel, and Outlook), 10-key and the ability to accurately operate other office equipment.
  • Effective communication (written and verbal) and interpersonal skills required.
  • Ability to work in a high performance, fast-paced team environment.
  • Ability to adapt to and work effectively within a constantly changing environment.
  • Excellent customer service and problem-solving skills.
  • Data Entry Skills.
  • Notary Commission preferred
Experience:
  • Microsoft Office: 2 years (Preferred)
  • Title processing: 2 years (Required)
  • DealerTrack management system 1 year (preferred)

Job Tags

Full time, Work at office,

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