Role:
Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.
Essential Functions & Responsibilities:
Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc.
Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc.
Perform member account maintenance functions including personal and account data changes and account openings.
Promptly answer telephone inquiries and forward calls to appropriate personnel and take accurate messages when necessary and follow up that call was returned.
Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs.
Promote teamwork by assisting others with work when needed or when own work is completed.
Perform other job duties as assigned.
Performance Measurements:
1. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs.
2. Tracks progress on individual production and account cross-selling goals.
3. Research and follow-up of member inquiries regarding credit union accounts and services in a timely manner whether in person or by mail or phone.
4. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.
Knowledge and Skills:
Experience: Up to six months of experience in the banking industry and/or cash handling experience.
Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills:
Customer service skills
Detail-oriented
Multi-tasked
Physical Requirements:
While performing the duties of the job, the employee is regularly required to :
-Position self to move about the work area.
-Reach, grab, sort.
-Communicate in person and via telephone with others.
-Identify and recognize small font communication.
-Ability to transport a minimum of 10 pounds.
...eager to continue to provide quality and compassionate care in our service areas and need you to make this happen! The Nurse LPN Outpatient is part of the person-centered integrated care team and provides office-based specialized services to primary health care...
...We are looking for a talented and passionate Senior Graphic Designer to join our company venture, Willow . In this full-time position , you will contribute to creating visually stunning and impactful digital campaigns that drive results for our company. Youll...
...This is a remote position. Whether its luxury getaways, adventure trips, or personalized escapes, we make travel effortless and unforgettable. We are seeking ambitious and sales-driven Travel Specialists to help clients plan their dream vacations while building...
...Information Technology? As a Seasonal Summer Intern at Cumberland Electric Membership Corporation... ...for various technologies, including computer hardware, software, smartphones,... ...education in Information Technology, Computer Science or a related field. Ready to join...
...THE POSITION We are seeking a creative and experienced Landscape Designer (Project Manager) to join our team. The ideal candidate will oversee and design landscape projects across multiple locations within the Florida region, ensuring that all designs meet aesthetic...