Job Description

Type:

• 5 Yr Contract

Full Time or Part Time:

• Full time

Pay Rate:

• TBD

Location:

• Orlando, FL 32801

Language Requirements:

• English

Language Preferences:

• N/A

Job Overview:

Join our dynamic team as a pivotal member responsible for driving the seamless operations of the County’s Service Center! This role isn't just about technical support—it's about being the go-to expert for our cutting-edge ISS applications, hardware, network, and telephony systems. Every day presents new challenges and opportunities to resolve customer issues with finesse and ensure our services run like clockwork. Ready to make a significant impact? Your role goes beyond the expected, with opportunities to take on diverse responsibilities that keep our operations humming smoothly.

Experience Requirements:

• Provides service and guidance for escalated technical issues.
• Research complex problems associated with the County voice and data networks. Coordinates with internal County support and operation groups and/or vendors to resolve problems.
• Assists in developing, updating, and maintaining Service Center procedures and knowledge base.
• Provides guidance and training for less experienced Service Center personnel. Upholds policy to ensure compatibility and premium services of all users.
• Performs other related duties as assigned.

Experience Preferences:

• N/A

Physical Requirements:

• Mobility to work in typical office setting and use standard office equipment
• Stamina to sit for extended periods of time; strength to lift and carry up to 35 pounds
• Vision to read printed materials and a computer screen, and hearing and speech to communicate

Education Requirements:

• Associate’s degree from an accredited institution in Computer Science or closely related field and one year of customer service experience in a computer support environment.
• Customer service experience in a computer support environment may be substituted for education on a year-for-year basis.

Education Preferences:

• Must be able to effectively communicate on both technical and non-technical issues.
• Must possess a high level of expertise in all Microsoft Office products.

Schedule:

• 8AM EST – 5PM

Dress Code:

• Business Casual

Benefits:

• PTO & Holidays, Medical, Dental, and Vision

Additional Information:

Drug screening, background and reference checks are performed if required. Must comply with a smoke-free/tobacco-free environment. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.

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