Job Description

Job Summary:

Under general supervision, this position performs a wide variety of tasks related to inventory, decontamination, inspection, maintenance and assembly, sterilization, and coordinated dispensing of general and specialized surgical devices, reusable instrumentation and equipment.

Essential Responsibilities:

• Demonstrate knowledge of the KFHPW Mission and the supportive role of the CSR Department and staff in contributing to accomplishment of KFHPWs customer service, clinical and financial goals.
• Identify unsafe conditions/practice.
• Must be familiar with and practice safety, infection control and employee health policies and standards.
• Identify own education needs and complete all mandatory training.
• Participate in error reporting and correction and continuous improvement of system processes and staff and department performance.
• Demonstrate knowledge of patient care areas and the instruments and medical devices they use, their collective and individual needs, concerns and expectations. Anticipate provider needs.
• Provide excellent Customer Service, partnering with, and offering assistance, guidance to internal and external customers, as well as service recovery when there's a complaint.
• Actively participate in identification of educational needs of individuals, the department and customer staff.
• Assist new surgeons and surgery staff in their orientation to the instrument inventory, set arrangement, and location in the sterile core.
• Provide assistance to Specialty clinics and providers in determining and accessing needed instruments.

• As per established procedures required by Infection Control standards:

• Deliver, pick up and receive reusable instruments and equipment, assuring items are complete and handled to prevent damage or loss.

• Disassemble, clean, disinfect and sterilize reusable instruments and medical devices.

• Reassemble, inspect and test all multi-part devices assuring they are complete and will function safely and as expected.

• Assemble, package, process and store medical supplies, instruments and equipment. Distribute reprocessed products.

• Operate department equipment safely. Use and check performance indicators to assure proper function and initiate corrective action if malfunction is identified.

• Perform and document sterilizer cycles, assuring parameters for sterilization are met. Challenge sterilizer performance with chemical and biological indicators.

Basic Qualifications:

Experience

• Minimum one (1) year of experience with C.S., O.R. instrumentation reprocessing or related area.

Education

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• Registered Central Service Technician Certificate within 3 months of hire.

Additional Requirements:

• Ability to recognize, initiate, and accomplish all departmental work activities with minimal supervision.

• Ability to establish and maintain rapport with co-workers and customers.

• Ability to multi-task and prioritize amid multiple demands for attention.

• Ability to maintain quality and attention to detail within a quick paced environment.

• Knowledge of Infection Control principles, medical terminology, and basic anatomy.

• Ability to respond to customer staff and providers requesting product or method of reprocessing.

Preferred Qualifications:

• N/A

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