We are looking for a skilled ServiceNow Developer with strong hands-on experience in ITSM and ITOM modules. The ideal candidate will be responsible for designing, developing, configuring, and implementing ServiceNow solutions that support IT service management and operational visibility across the enterprise.
Design, develop, and customize ServiceNow applications with a focus on ITSM and ITOM
Configure and enhance ITSM modules including:
Incident Management
Problem Management
Change Management
Request Management
Service Catalog
Implement and support ITOM capabilities such as:
Discovery
Service Mapping
Event Management
CMDB health and governance
Develop custom workflows, business rules, client scripts, UI policies, Script Includes, and ACLs
Integrate ServiceNow with external systems using REST/SOAP APIs
Perform CMDB modeling, reconciliation, normalization, and data integrity checks
Support platform upgrades, patches, and performance optimization
Collaborate with stakeholders to gather requirements and translate them into technical solutions
Provide technical documentation and support knowledge transfer activities
Follow ServiceNow best practices and governance standards
10+ years of hands-on ServiceNow development experience
Strong experience with ITSM processes and implementations
Solid hands-on experience in ITOM (Discovery, Service Mapping, Event Management)
Strong knowledge of JavaScript , Glide API, and ServiceNow scripting
Experience working with CMDB , CI classes, and relationships
Hands-on experience with integrations using REST/SOAP
Experience with ServiceNow update sets and scoped applications
Understanding of Agile/Scrum methodologies
Excellent communication and problem-solving skills
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