About The Role And About You
Does helping someone reach that lightbulb moment bring you joy? Are you an experienced instructional designer with a passion for adult learning? Do you have a continuous improvement mindset and consider yourself fluent in the Kirkpatrick model and other prominent evaluation methods? Then we have the opportunity for you! The Zwift Community Support team is looking for a Senior Instructional Designer who’s passionate about sharing Zwift with our Community Support colleagues worldwide! In this role, you’ll set the stage for exceptional support interactions by ensuring our support colleagues have the knowledge they need to provide the best possible service to our members. You’ll execute against this vision by developing engaging training materials in close partnership with subject matter experts and other stakeholders. With your expertise, you will be challenged with producing content that elegantly conveys soft skills and other foundational support principles, while seamlessly weaving in technically complex concepts and processes. Partnering with your leader, you’ll foster a productive relationship with our BPO trainers, who are responsible for delivering the content you produce. Additionally, you’ll facilitate regular touch points with this group to foster the exchange of honest, supportive, and consistent feedback to improve content delivery. By carefully monitoring engagement, certification, and learning transfer data, you’ll ensure learning is delivered in a manner that aligns with Zwift’s standards of quality and tone while driving long-term behavioral change. Additionally, you will consistently leverage this data to evaluate and improve learning initiatives over time. Working closely with our Technical Writing team, you’ll ensure alignment across training materials and reference materials housed within Zwift’s internal knowledge base. You will collaborate with our Technical Writers to build an integrated ecosystem of knowledge in which information is conveyed accurately, consistently, and timely across a variety of touch points and mediums. Finally, you’ll get to share our culture, values, and attitude with Zwift new hires in and outside of Community Support. You should have a high emotional intelligence, be able to understand high-level goals, and know how to communicate those goals across department levels. Confidence and polished presentation skills are required. What You’ll Do...populations. 2. Ability to provide professional advice and consultation in areas related to professional psychology and behavioral health. 3. Knowledge of clinical research literature. (c) Assignment. This is the full performance level for staff psychologists. At this...
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