Job Description

The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization.

Acting as the customer’s primary point of contact, you will:

• Receive in-bound calls from customers who want to open a claim
• Listen, solve problems, answer questions and work with them to find a resolution
• Use your expertise to proactively make recommendations that will help customers avoid future issues

What you will enjoy:

• The variety of work – every day and every customer’s situation is unique
• Being part of a high performing, collaborative and supportive team
• Competitive compensation and paid time off
• Medical benefits begin on your first day
• Career advancement opportunities

The ideal candidate will have:

• Relentless drive to provide exceptional customer service
• Excellent communication and listening skills
• Strong attention to detail and problem-solving skills
• Ability to adapt to change and work well in a fast-paced environment
• Ability to multi-task using technology while handling calls
• Minimum high school diploma or GED

We are hiring for:

• Monday-Friday 12p-9pm EST
• Saturday and Sunday 10am-6:30pm
• This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability
• We do pay shift differentials for night and weekend schedules worked

When you start, we train you:

• It’s a combination of virtual “class room” & “on the job” training that is typically 6 weeks long but duration can vary
• Class room training hours are typically Monday through Friday from 8am – 5pm EST with a lunch break

Pay Range: $14.36 – $22.25

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances.

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