Job Description

Company Description

Exam Type: Temporary Exempt (TEX) – Category (CAT) 17

Fill Type: Temporary Substitute/Backfill Exemption under Charter Section 10.104-17.

This is a Temporary Exempt (TEX) Category 17 Appointment from Civil Service rules pursuant to San Francisco Charter Section 10.104-17. This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. Duration of this Temporary Exempt Category 17 appointment is limited to two (2) years in four (4) six (6) month increments per CSC Rule 114, Article VI, Sec. 114.26.7.

• Application Opening – September 12, 2024
• Application Deadline – September 25, 2024
• Compensation: $98,514.00 - $119,730.00
• List ID: TEX-2913-149084; RTF0149083-00218276

Who We Are

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive-no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Under the supervision of the A&G Program Training Analyst, the program specialist will develop and conduct Medi-Cal and CalFresh training modules that will teach Federal and State regulations, county policy, systems related to eligibility determination, and business processes to eligibility staff; and as needed, to the public and community-based organizations.

ESSENTIAL TASKS & DUTIES


According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

• Develops, writes and presents clear and concise desk guides, program memos, presentations, letters, and other written communications to staff on existing/new/updated rules and related systems. Leads workgroups with various stakeholders (eligibility workers, supervisors, managers, analysts, etc.) to gather input and feedback on written material.
• Provides support in determining training needs and developing/evaluating training courses. Coordinates and conducts staff training. Maintains curriculum and training modules/material to reflect current regulations.
• Attends meetings and workgroups with various program stakeholders to support the development of training offerings and the development of training methods.
• Coordinates staff training schedules with program management.
• Provides coaching and support to Eligibility Workers and supervisors. Reviews casework and shadow eligibility staff as part of developing training for staff.
• Provides troubleshooting assistance to staff on complex cases, identify root issues, and creates training strategies to resolve the problem.
• Participates in a variety of meetings related to CalFresh and Medi-Cal eligibility determination. Act as a program liaison as needed.
• Supports efforts with internal and external partners on to assist individuals/families that are experiencing food insecurity and lack healthcare in accessing program benefits. Provides information on application assistance and benefit usage. Assists in administering systems access for external partners when needed.
• Attends State, Regional, CDSS and/or DHCS meetings as needed.

Experience: Three years of experience in the Social Services field performing duties in the area of eligibility determination, case management, data management, employment services or training.

Note: Data management experience refers to high-level and large scale data management activities using software programs dealing with large sets of data. Administrative record-keeping experience is not considered qualifying.

License and Certification: Some positions require possession of, or ability to obtain, a valid California driver’s license.

Special Requirements:
Essential duties involve the following physical skill and work environment:

Ability to work in a typical office environment; most positions involve the physical activities of sitting, standing, and lifting 5-10 lbs., and the ability to travel to different sites and conduct home visits. May require hand-eye coordination and manual dexterity for data entry and extensive VDT exposure.

**Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. **

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all the steps in the selection process.

DESIRABLE QUALIFICATIONS:

• Two (2) years or more of experience determining eligibility for CalFresh and Medi-Cal programs
• One (1) year or more of CalSAWS experience – knowing how to use the system: data entry and determining eligibility for Medi-Cal and CalFresh programs
• Public speaking experience

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.



Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may cause ineligibility, disqualification or may lead to lower scores.

Selection Procedures :
The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all the steps in the selection process.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Valerie Tieu, by telephone at (415) 557-5031 or by email at valerie.tieu@sfgov.org.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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