Job Description

UPMC Hamot’s Neurosurgery and Neurointervention office is seeking an experienced and motivated Practice Manager to lead our team and oversee daily operations. This role is ideal for a dynamic professional who excels at managing staff, optimizing workflows, and ensuring exceptional patient care in a fast-paced clinical environment. Join us and help shape a patient-centered practice that values collaboration, efficiency, and excellence in neurological care.

This full-time position will work day shift, Monday through Friday. 

Responsibilities:

• Manages daily operations at physician offices and clinic sites and coordinates work activities. 
• Manages schedules and call-offs. 
• Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
• Manages all functions of the financial and patient management system at physician offices.
• Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.).
• Integration of new physicians into CMI practices.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Works with senior management to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Recruits, hires, train, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff.
• Identifies and resolves work problems to ensure quality patient service.
• Communicates effectively with senior management and physicians providing regular updates on operations.

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