Job Description

Anderson Heating, Cooling & Plumbing is looking for a residential service technician for plumbing and drain to service and repair residential plumbing and drain systems. In this hybrid role, it will give you the opportunity to grow your skills in residential plumbing and sewer and drain maintenance and repair.

Position Overview:

This hybrid Drain Technician and Service Plumber is responsible for temporarily restoring flow to customers' home drain lines and generating leads for our Sewer team while also utilizing their plumbing experience to service and repair residential plumbing systems. This role requires daily interaction with multiple customers and participation in an on-call duty rotation to meet the needs of after-hours calls. The goal is to ensure high-quality workmanship and customer satisfaction, providing comprehensive solutions to meet the home repair needs of the clients.

What you’ll do:

• Locate blockages and temporarily restore flow to home drain lines.
• Utilize plumbing experience to service and repair residential plumbing systems, including tanked and tankless water heaters.
• Educate customers on better practices to care for their sewer and plumbing systems.
• Convert jobs into leads for the Sewer Sales team to develop long-term service options for clients.
• Establish and maintain customer rapport to ensure the highest levels of customer satisfaction.
• Provide comprehensive solutions to customers, assisting them in making the best decisions for their homes and families.
• Collect client information and maintain accurate interaction notes.
• Inform customers about company perks like memberships and financing options.
• Collect payment for completed work, providing necessary documentation to the customer and the company.
• Participate in all required company trainings and meetings.
• Serve on an on-call duty rotation.
• Travel to customer homes.
• Perform other duties and responsibilities as assigned.

What does it take?

• Minimum of 3 years of plumbing, sewer and/or drain experience.
• Service system experience preferred.
• Ability to service tanked and tankless water heaters.
• Effective interpersonal communication skills.
• Strong mechanical aptitude and troubleshooting abilities.
• Must possess a valid driver’s license.

Why Anderson?

• Top Industry pay with competitive incentive program.
• No overnight on-call shifts
• Eligible for benefits from day one, including medical, vision, and dental insurance.
• Employer-paid short- and long-term disability, plus a life insurance plan.
• Company paid holidays, PTO, and a paid floating holiday.
• 401k plan with a company match.
• Company truck to take home and dispatch with
• Company uniforms that we dry clean for you!
• Paid On-The-Job Training.

About Anderson:

Anderson Heating, Cooling & Plumbing was formed in 1982 by Roy Anderson. Since its inception, the company has had one goal in mind- to be the best residential plumbing, heating, and cooling services company in Lake County and its surrounding communities. The team at Anderson Heating, Cooling & Plumbing is comprised of honest, hard-working people, from our office staff to our certified plumbing, heating, and cooling technicians.

Don't miss this opportunity to join a winning team! Apply now and start your journey with Anderson Heating, Cooling & Plumbing.

EEOC statement: Anderson Group Holdings and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.

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