Job Description

COMPANY INFORMATION

The Mid America Balance Institute (MABI) was founded in 2008 to provide comprehensive evaluation and treatment of complex vestibular and balance disorders. We offer a dynamic team environment of audiologist and physical therapists all specialized in the assessment and treatment of vestibular and neuromuscular dysfunction. In addition, we work collaboratively with physicians and healthcare providers throughout the Kansas City metro area and surrounding cities.

POSITION SUMMARY

This position is primarily responsible for the effective execution of front office procedures and for delivering professional, courteous patient interactions within the clinic. This role will serve as a central point of contact for patients, as well as the key administrative support for all clinical staff. 

ESSENTIAL JOB DUTIES

• Demonstrate professional, efficient scheduling of new and returning patients
• Quickly and professionally checking in clinic patients, including accurate payment collection
• Timely management of treatment authorizations required by medical insurance plans
• Able to efficiently manage phone calls for multiple locations
• Support the billing function by completing accurate and timely benefit checks for new and returning patients
• Able to provide patients with basic education regarding the evaluation and treatment of vestibular issues
• Perform clinic tasks in a manner that maximizes clinical staff productivity and promotes a positive patient experience
• Consistent delivery of core administrative procedures within the clinic setting
• Participate in completion of organizational projects as assigned

BASIC QUALIFICATIONS

Required

• High school diploma
• Proficient in the use of Microsoft and Google office products
• Basic understanding of the structure and terminology of medical insurance plans
• Minimum of (1) year work experience in a role requiring strong customer service skills
• Previous work experience that demonstrates a strong administrative support background

Preferred

• Previous experience in a front office patient support role within a healthcare setting
• Ability to navigate patient scheduling and record retention systems

CORE COMPETENCIES

• Demonstrates excellent written and verbal communication skills
• Ability to build rapport and function effectively in a team setting
• Demonstrates strong interpersonal skills and ability to interact in a professional, friendly manner
• Confident in working independently with minimal supervisor intervention
• Apply critical thinking skills in order to problem solve in a fast-moving environment
• Projects a professional and courteous demeanor to patients and clinical staff
• Able to proactively identify obstacles that may impact patient experience and/or impede effective clinical operations
• Demonstrates strong organizational skills, attention to detail and ability to follow stated operational procedures

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