Job Description

ORR LTFC Regional Clinical Supervisor   

Family Services

MWC Ontario 

Assistant Vice President, Clinical Wellness

Exempt  

$100,000

Office of Refugee Resettlement : The Office of Refugee Resettlement (ORR) coordinates and implements the care and placement of unaccompanied children who are in ORR custody by reason of their immigration status. The majority of unaccompanied children come into ORR custody because they were apprehended by Border Patrol agents with the U.S. Department of Homeland Security (DHS) while trying to enter the United States without legal authorization. DHS may refer unaccompanied children to ORRs care which operates 24 hours a day, 7 days a week. 

Position Summary: The Regional Clinical Supervisor (RCS) reports to the Assistant Vice President of Clinical Wellness and works in alignment with the sites Program Director. The RCS oversees all clinical services at each program under their supervision. The RCS is tasked with delivering both program and clinical supervision to associates, ensuring compliance with BBS regulations, ORR Policy and adheres to Marsells leadership expectations.  

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Serves as a member of Marsells Center of Excellence by ensuring clinical best practice, process excellence and experience satisfaction throughout the enterprise. 

• Collaborates with Program Directors to organize weekly Treatment Team meetings, ensuring that each minor receives thorough care from the multidisciplinary team. 

• Ensures adherence to Marsells Clinical Competencies and that they are integrated into clinical practices and service delivery. 

• Provides BBS Clinical Supervision to associates registered with BBS and ensures compliance with renewals. 

• Supervises the Lead Clinician, who manages clinicians and behavioral specialists, ensuring that the Lead is equipped with the necessary skills to effectively lead and oversee the clinical team. 

• Ensures that the Lead Clinician possesses the necessary clinical and managerial skills to lead a team.  

• Provides the clinical team with treatment planning tools, and interventions, while maintaining fidelity to the clinical case management framework of ORR. 

• Partners with Program Directors to facilitate weekly Treatment Team meetings to ensure each minor receives comprehensive care from the multidisciplinary team.  

• Provides coaching, and guidance to clinical team members, ensuring they are equipped with the necessary skills and knowledge to perform their roles effectively.  

• Monitors and evaluates the quality of clinical services provided within the region and identifies areas for clinical improvement. 

• Conducts regular performance evaluations of the Lead and offers feedback on implementing disciplinary actions, facilitating hard conversations, and developing performance improvement plans when needed. 

• Builds and maintains positive working relationships with internal and external stakeholders, such as referral sources, community partners, resource parents and regulatory agencies. 

• Responds to mental health emergencies within the region, providing support and guidance to the lead to implement appropriate interventions. 

• Ensures that clinical staff members adhere to organizational policies, procedures, and ethical guidelines in their practice. 

Supervisory Responsibilities: Directly supervises employees in the Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  

• Ensures team member evaluations are completed within the first 90 days and annually thereafter. 

• Oversees staffing schedules and 1:1 supervision of all team members. 

• Supervise, coaches, and mentors staff providing guidance to their work and learning including, when necessary, corrective/disciplinary action in a timely and professional manner. 

• Provides BBS clinical supervision in associates. 

Competencies : To perform the job successfully, an individual should demonstrate the following. 

• Clinical Evaluation: Understand the strengths and limitations of the models of assessment and diagnosis, especially as they relate to different cultural, economic, and ethnic groups. 

• Clinical Sophistication: Is a self- learner and shows leadership qualities that lead to professional and organizational growth. Demonstrates the utmost professionalism and can problem solve issues with clinical sophistication and sound judgement.  

• Communication: Uses and models professional communication both verbally and non-verbally. Ensures feedback loops are opened and closed and provides clarity where needed. 

• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. 

• Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Demonstrates Unreasonable Hospitality. 

• Judgement: Exhibits judgment that considers both macro and mezzo levels of management, demonstrating an understanding of the power dynamics in leadership and therapeutic relationships. 

Qualifications:   

• Qualifications may be waived with written approval from the ORR Project Officer. 

• Two years of supervisory experience. 

• Two years of post-graduate direct service delivery conducting clinical interviewing, assessments, and individual and group counseling. 

• Completion of 86 hours of pre-service training. 

• Present at sites within the designated region 80%. 

Education/Experience:   

• Masters degree in social work, counseling psychology, or other relevant behavioral sciences field in which clinical training is a program requirement. 

• Must be licensed with BBS or BOP for at least 2 years. 

• Must be an eligible BBS Supervisor.  

• Experience working with children, and or at-risk families. 

Language Ability: 

• Professional writing, business correspondence and procedural manuals. 

• Ability to read, write and analyze business, professional, technical or government documents. 

• English, Spanish, French, Russian. 

Work Environment: 

• This is a twenty-four-hour residential facility at which minors receive various services. It requires three shifts to cover a twenty-four-hour period, which are subject to change.  

• Noise level varies from mild to moderate.  

• Predominantly indoor, with occasional outdoor monitoring or activities. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit.  The employee is frequently required to use hands to finger, handle, or feel and talk or hear.  The employee is occasionally required to stand and walk. The employee must be able to occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision. The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. 

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