Job Description

The Order Management Associate is responsible for maintaining customer relationships with prompt, professional service by accurately responding to customers’ inquiries, processing orders, sample requests, and providing sales support.  

What you will do: 

• Process customer orders within the ERP system  
• Respond to routine customer requests via email, phone or mail  
• Support Sales Team through accurate and timely entry of sample requests  
• Assist customers by answering inquiries or directing to appropriate department  
• Follow up to ensure proper order fulfillment from entry to delivery 
• Ensure information is easily and effectively distributed across multiple departments in a timely manner  
• Maintain and update database with accurate customer data i.e. customer addresses, email address, contact name etc. 
• Other administrative duties as assigned  
• Follow established company SOP and ISO Guidelines 

What you will need: 

• 1+ years administrative, customer service, or equivalent experience 

What you will bring: 

• Ability to multi-task and work both independently and as part of a team 
• Ability to produce consistently high-quality results under tight deadlines 
• Strong attention to detail and organization 
• Resourceful, proactive self-start with the ability to think ahead 
• Excellent verbal and written communication skills 
• Ability to work well with colleagues at all levels 
• MS Office (Word, PowerPoint, and Excel) 
• Bachelor’s degree preferred 

What we offer: 

• Medical, dental, and vision insurance 
• 100% employer paid short-term and long-term disability & life insurance 
• Generous PTO package 
• Paid day off to celebrate your birthday! 
• Quarterly and yearly bonus incentives 
• Up to 4% match for 401k and Roth  
• Pet insurance 
• Employee Assistance Program 
• Employee Discount Program 
• And much more! 

What else you need to know: 

• Location: Norcross, GA, In - office
• Hours: Monday – Friday, Flexible start time to be determined with your manager, between 7 AM-9 AM 

OUR HISTORY 
Since its founding in 1998, Omega Bio-tek has been at the forefront of nucleic acid purification by offering products for clinical and basic research, biotechnology, and agricultural applications. DNA and RNA extraction is the first step for so many downstream analyses, and efficient and clean nucleic isolation is crucial. Our goal is to offer high-quality products to help you improve your workflows. 

For the best option for all of your extraction needs, we offer multiple nucleic acid extraction chemistries including magnetic beads, silica membranes, and salting out. These three different methods are available in a wide range of different kits and configurations for a total of over 900 products. 

Omega Bio-tek’s headquarters are located in Norcross, Georgia, about 25 miles outside of downtown Atlanta. We own and operate a 38,000 ft2 facility. We offer products for manual and automated processing and we support our customers by having Hamilton Microlab® STAR™, Beckman Coulter Biomek® FX, and Thermo KingFisher® instruments in-house. 

If you’re ready to make a meaningful impact, apply to the Order Management Associate position at Omega Bio-tek today! 

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