Job Description

Operations Manager – MedSpa, Men’s Health & Weight Loss | McLean, VA

This is a high performing, high growth opportunity to lead a rapidly growing medical aesthetics and wellness practice serving clients across Washington DC area

We’re more than a MedSpa — we’re a wellness destination for confidence and vitality. From anti-aging treatments and body contouring to testosterone optimization and sexual health, we help clients look, feel, and perform their best — inside and out.

Our mission is to empower every client with personalized, expert-driven treatments that elevate both health and confidence — inside and out.

We’re seeking a dynamic Operations Manager to build the systems, structure, and culture to support that next level of growth.

Position’s Key Focus Areas:

Structure + Flexibility: You’re managing daily execution while advancing long-term growth.

Leadership Presence: You’re on the floor, observing, coaching, and building culture.

Accountability: You’re tracking numbers and reinforcing ownership at every level.

Client Focus: You never lose sight of the patient experience — the heartbeat of the business.

Position Overview

The Operations Manager oversees the day-to-day business operations of the MedSpa, ensuring seamless coordination across all service lines — from aesthetic treatments to men’s health and weight loss programs.

This is a non-clinical leadership role (no medical license required), ideal for a business-minded professional experienced in spa management, healthcare administration, or hospitality leadership who thrives in a fast-paced, client-focused environment.

You’ll work directly with the Provider/Owner to manage scheduling, staffing, client experience, and financial performance — building a foundation for scalable, sustainable growth.

Key Responsibilities

• Oversee daily operations of all MedSpa service areas (aesthetics, men’s sexual health, and weight loss).
• Lead and coach support staff to ensure exceptional service, efficiency, and compliance.
• Manage scheduling, client communication, inventory, vendor relations, and supply ordering.
• Track KPIs including revenue, client retention, and provider utilization.
• Support marketing campaigns, email outreach, and social media promotions.
• Maintain and update SOPs, treatment menus, and client policies.
• Collaborate with the medical provider to ensure quality and consistency of client care.
• Conduct weekly performance reviews and present operational updates to ownership.

Ideal Candidate

• 3–5+ years of management experience in MedSpa, wellness, healthcare, or high-end hospitality .
• Strong leadership, organization, and communication skills.
• Proven ability to build systems and drive accountability.
• Financial acumen: understands P&Ls, budgets, and performance metrics.
• Tech-savvy: proficient in scheduling software, CRMs, and marketing platforms.
• Passion for aesthetics, men’s health, and wellness transformation .

Compensation & Benefits

• Base Salary + Performance Bonus for On Target Earnings of $95,000
• Growth Potential: Opportunity to advance into a Director-level role as the practice scales beyond $1M+

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