Job Description

Lead SAP Support Consultant (SD/LE) Description

EPAM is actively seeking a proficient Lead SAP Support Consultant (SD/LE) to enhance our team capabilities.

This role focuses on providing high-level support and consulting services for our SAP Logistics, Sales, and Supply Chain solutions, with the aim of maintaining efficient system functionality and meeting business goals. The position requires a thorough knowledge of SAP SD and LE modules and a dedication to providing outstanding customer support.

Embark on a rewarding career journey at EPAM!

Responsibilities

• Engage with clients to collect necessary specifications
• Envision solution designs by analyzing business requirements
• Customize and configure SAP Logistics, Sales, and Supply Chain features
• Produce project-related documentation and user training materials
• Diagnose and resolve issues with SAP solutions
• Administer OrgStructure configurations and order management operations
• Supervise ATP, pricing, outputs, and print form configurations
• Manage OTC processes, returns, and specific operations such as customer consignment, STO, and 3rd party processing
• Facilitate integration with Idocs and 3PL interfaces
• enhancement techniques like user exit, enhancement points, and Badi
• Collaborate with international project teams and work autonomously
• Maintain effective communication with stakeholders at various levels
• Adhere to industry standards and best practices

Requirements

• Profound knowledge of specific business domain processes
• Minimum of 5 years' experience in SAP SD including OrgStructure setup, order management, ATP, pricing, outputs, and printing forms
• At least 1 year of relevant leadership experience
• Deep understanding of OTC process, returns, and specific operations such as customer consignment, STO, 3rd party processing
• Skilled in Idocs interfaces and 3PL integration
• Familiarity with enhancement techniques such as user exit, enhancement points, Badi
• Proven capability to solve complex problems effectively
• Excellent skills in developing documentation and training materials
• Strong orientation towards customer service
• Dedicated to continuous learning and professional development
• Proficient English communication skills (B2 level or higher)

Nice to have

• Additional SAP certifications
• Experience across various SAP modules
• Background in a comparable industry

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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