Overview:
We are seeking a skilled and customer-focused IT Customer Service Representative to join our team. This hybrid role combines the responsibilities of a traditional help desk technician and a customer service representative. You will provide technical support to users while delivering an exceptional customer experience.
This position is Monday to Friday in our Richmond, VA office.
Key Responsibilities:
• Technical Support:
• Troubleshoot and resolve technical issues related to software via phone, email, or chat.
• Guide customers through step-by-step solutions and provide clear documentation.
• Customer Service:
• Respond promptly to customer inquiries, providing empathetic and professional assistance.
• Maintain a customer-first mindset while addressing concerns and ensuring satisfaction.
• Record and update detailed logs of customer interactions and technical issues in the ticketing system.
• Collaboration and Training:
• Liaise between customers and internal technical teams to facilitate communication and problem resolution.
• Educate users on IT tools, best practices, and self-service resources.
Qualifications:
• Proven experience in IT support, a help desk, or other customer-facing service roles.
• Strong problem-solving skills and technical aptitude, and familiarity with Mac and Windows.
• Excellent communication and interpersonal skills.
• Bachelor's degree preferred, but would consider 4+ years of work experience in a similar role.
• Ability to remain calm and solution-focused under pressure.
Preferred Skills:
• Certifications like CompTIA A+, ITIL, or equivalent are a plus.
• Experience with CRM or customer support platforms.
What We Offer:
• A collaborative work environment with opportunities for professional growth.
• Training to stay updated on the latest IT trends and customer service techniques.
• Competitive compensation and benefits.
If you’re passionate about technology and enjoy helping people, we’d love to have you on our team!
...Continuing Education* Relocation options are available; Just ask! Dentist Responsibilities:* Create dental treatment plans and... ...Qualifications:* DDS or DMD degree* Specialized Certification in Pediatric Dentistry* Previous experience preferred, but more than...
...Job Title: Business Analyst- Expert (Remote) Location: Raleigh, NC Duration: 12+ Months Job Description: The Right of Way Workflow Tracking System project needs a full-time expert level Senior Business Analyst to perform business analysis responsibilities...
...Job Title: Human Resource Generalist Job Location: Hanover, MD 21076, USA Job Location Type: Remote Job Contract Type: Full-time Job Seniority Level: Entry level Description At Eccalon the human resources (HR) team is focused on what people...
...Firearms OTR Driver Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for professional... ...requirements: Valid drivers license; Ability to obtain Illinois Class C drivers license (Class C for Iowa residents), or equivalent;...
...bill of lading for products shipped from manufacturing site Operates and maintains a company vehicle and forklift in good working condition... ...Hour Shifts, 4-6 days/week (Days and Nights) Reports to: Plant Manager Location: Cuba, NM Horizon Ag Products is an...