Job Description

Job Description and Duties

Are you looking for an exciting and fast-paced career?

Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.

Job Summary
Under the general supervision of the Information Technology Supervisor II, the Information Technology Associate (ITA) plays a critical role in supporting Cal OES applications and systems by providing both production and system support. The ITA performs Tier I and Tier II computer support within a statewide information technology enterprise environment.

The incumbent is expected to demonstrate proficiency in supporting Cal OES mission-critical applications and possess a solid understanding of data processing concepts, practices, methods, and principles, including awareness of current and emerging industry trends and standards.

The incumbent must be able to operate effectively in a fast-paced environment, utilizing leading-edge technology platforms and systems, working collaboratively with other IT personnel. This position requires the ability to support a broad range of hardware and software products, including Microsoft platforms, Lotus Notes, and other enterprise technologies.

The incumbent provides hands-on and telephone technical assistance to all Cal OES staff while maintaining the highest levels of customer service.

The ITA performs a variety of recurring, well-defined tasks requiring occasional innovative problem solving within guidelines and a scope that may encompass one or more units, however the duties for this position are focused in the Business Technology Management domain. The ITA is expected to follow established security policies and procedures and preserve the integrity and security of the department’s information assets.

All Information Technology (IT) Series positions and duties are reviewed by the California Office of Emergency Services (Cal OES) Chief Information Officer (CIO) to ensure compliance with State Administrative Manual (SAM) and Government Code.

You will find additional information about the job in the .

Working Conditions

In Office : This position supports and manages the day-to-day business operations for Cal OES which is handled in an office location. This is not considered a hybrid telework position.

Special Requirements

Application Package Requirements

To have your application considered for this job opportunity:

• List the Job Code (JC) and Position Number for this position in the “EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING” section on the State Application, STD. 678.
• List your most current employment history first in the “EMPLOYMENT HISTORY” section on the STD. 678.
• Provide the “From” and “To” dates with the month, day and year, the “Hours Per Week” that you worked and the Total Worked (Years/Months). You may include overtime hours.
• You must complete the “DUTIES PERFORMED” on the State Application ( do not note “see attached resume” in this section ). Failure to comply and your application is considered incomplete.
• SROA and Surplus are encouraged to apply and must submit a copy of their letter.
• Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service.

If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency.

NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail.

**A candidate pool may be established for subsequent vacancies.**

**All hires may be subject to a criminal background check.**

**We encourage applicants to apply electronically.**

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Technical Knowledge and Skill

• Working knowledge of desktop and laptop hardware, mobile devices, printers, and peripheral equipment used in a State of California enterprise environment
• Experience supporting Windows-based operating systems and standard State desktop applications
• Familiarity with basic networking concepts, including LAN/WAN connectivity, VPN access, and wireless networking
• Experience providing Tier 1 and/or Tier 2 technical support in a help desk or service desk environment
• Ability to install, configure, and troubleshoot software, hardware, and peripheral devices in accordance with departmental standards
• Exposure to enterprise systems, cloud-based applications, and collaboration tools used in government operations
• Basic understanding of cybersecurity principles, including user access controls, data protection, and security awareness

Emergency Management and Operational Support

• Ability to provide IT support in a 24/7 operational environment, including Emergency Operations Center (EOC) activations
• Experience supporting mission-critical systems during time-sensitive or high-pressure operational periods
• Understanding of the importance of system availability, redundancy, and continuity of operations in an emergency management setting
• Willingness to work extended hours, shift work, or on-call assignments during emergencies or disasters

Analytical and Problem-Solving Skills

• Ability to quickly assess technical issues and implement effective solutions under operational constraints
• Strong attention to detail when documenting incidents, system changes, and resolutions
• Ability to follow escalation protocols and communicate system impacts clearly

Communication and Customer Service

• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical staff
• Demonstrated customer service skills when supporting executive staff, field personnel, and EOC users
• Ability to work collaboratively with IT teams, program areas, and external partners

Organizational and Work Management Skills

• Ability to manage multiple support requests and competing priorities in a fast-paced environment
• Experience working within established policies, procedures, and security standards
• Dependability, professionalism, and the ability to maintain confidentiality of sensitive information

Professional Experience and Education

• Coursework or degree in Information Technology, Computer Science, or a related field
• Experience working in a State of California department or other public-sector environment
• Familiarity with CalOES systems, emergency management tools, or State IT policies (desirable)

Additional Desirable Attributes

• Understanding of IT service management concepts (e.g., ITIL practices)
• Willingness to learn new technologies and adapt to evolving operational requirements
• Ability to obtain and maintain required security clearances or access credentials

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:

• Free Parking
• On-site Gym and Locker room
• Electric Carport
• Excellent CalPERS state pension plan
• 401(k) and 457(b) Plans
• Flexible Schedules
• Generous paid time off
• Health, dental & vision insurance for the employee or the employee's family
• Investment in careers development
• Located near many local eateries, financial institutions, and the Light Rail Station

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.

Job Tags

Permanent employment, Full time, Part time, Work experience placement, Work at office, Local area, Remote work, Flexible hours, Shift work,

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