Job Description

The Housekeeping Team vision is:

1. To maintain Parkway’s living environment to the highest standards.
2. To work with Parkway management staff as a team to create a well-functioning home for the Family and their guests.
3. To deliver effective, high quality cleaning service

In addition to housekeeping duties, the Lead Housekeeper, the Manager will schedule, collaborate with and lead 2-4 housekeepers with the ability to function independently to execute responsibilities as described here.

Roles and Responsibilities:

• Lead and work as part of a cohesive housekeeping team, with respect of the family, guests and coworkers at all times.
• Provide a genuine sense of hospitality to the family and guests.
• Promote a warm, friendly and respectful atmosphere in dealing with the housekeeping team.
• Address family, guests and staff concerns and requests quickly and follow them through to completion.
• Observe all of the house rules and regulations governing the use of the Client’s facilities.
• Maintain supply inventory.
• Scheduling, training, development and performance management for the team.
• Work in a safe manner, reading all information on chemicals used, Safety Data Sheets, GHS information and equipment manuals in accordance with OSHA requirements.
• Report all facility defects and areas of concern to the Estate Manager.
• Respond to all Emergency Response Procedures, e.g., fire, tsunami, earthquake, flooding, according to the Disaster Plan.
• Perform a variety of general housekeeping duties for the main residence, guest houses and other buildings on site:
• Spot clean rugs, carpets, upholstered furniture, and/or draperies.
• Mop and vacuum floors.
• Sweep interior and exterior porch of the house.
• Remove debris from driveways, garages, and swimming pool areas.
• Dust all surface and objects
• Empty wastebaskets and recycling. Transport all to disposal areas, sort recyclables.
• Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or for powered scrubbing and waxing machines.
• Keep storage areas well-stocked, clean, and tidy.
• Polish silver accessories and metalwork such as fixtures and fittings.
• Wash walls, ceilings, and woodwork, waxing and polishing as necessary.
• Dust and clean of screens and windows, supplementing a contracted window cleaning company.
• Clean all dishes, glasses, silver and cooking utensils.
• Perform routine maintenance of all kitchen equipment.
• Sort and count clean linens, and store them in linen closets.
• Pick up, sort, wash, dry, fold, iron and mend clothes and household linens.
• Hand wash and send out for dry cleaning as needed.
• Maintain bathrooms and sanitize all toilets and sinks
• Replenish all guest supplies and amenities, including food and toiletries, etc.
• Deliver items to guest houses when necessary.
• Take care of and feed pets.
• Carry linens, towels, toilet items, and cleaning supplies.
• Clean and prepare fireplaces as needed.
• Strip and make beds daily or every other day.
• Maintain cleanliness of exercise equipment.
• Organize and maintain household areas.
• Prepare rooms for meetings, and arrange decorations and furniture for social or business functions.
• Perform deep cleaning projects on weekly, monthly and annual schedules.

Assist the Estate Manager with the following:

• Scheduling of the housekeeping staff.
• Quality control and productivity of housekeeping team.
• The ordering of supplies.
• With specialty shopping and errand running as needed
• With inventory checking and stocking of all properties with necessities, including but not limited to: groceries, sundry items, prescriptions, paper products, health and beauty items, and cleaning/maintenance supplies.

Occasional Duties

• Receive training on the basic operation of AV/lighting equipment, HVAC thermostats, security systems, including cameras and alarms.

• Attend all relevant meetings.

• Assist with any special projects as assigned by the Client or the Estate Manager.

• From time to time may also assist in preparing and cooking food for the family and guests. Such duties may include:

  • Food Preparation.

  • Transporting food and beverages to serving area.

  • Serving food and beverages.

  • Clearing tables.

  • Cleaning up, including washing dishes, glassware, silverware, cooking utensils and kitchen appliances.

  • Supervising catering company set up and breakdown.

Requirements

• Ability to maintain high level of confidentiality and discretion in performing the duties for the family and estate staff.

• Be honest and trustworthy.

• Be respectful.

• Be flexible.

• Demonstrated positive, strong customer service interest, skills and experience.

• Demonstrate sound work ethics.

• A high school diploma or equivalent is required.

• Training in high end household cleaning and management.

• Bilingual, proficient in English and Spanish; both written and oral required.

• Effective use of email and texting on computer and phone

• Effective verbal and listening communication skills

• Minimum of 3-5 years of experience working in a housekeeping role in hotel, commercial offices or private residence environment preferred.

• Excellent interpersonal skills

• Attentions to detail and high level of accuracy

• Ability to maintain positive work atmosphere by behaving modeling, and communicating in an effective manner with family, guests, coworkers and management

• Professional appearance and demeanor

Benefits

Compensation range: $85-90k

Health, Vision, Dental Insurance

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