Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities:

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Field customer complaints when necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications:

• Must have graduated high school, received a GED or equivalent
• Working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

About Company: We are an extended-stay hotel with suites. We welcome our guest to enjoy their home away from home and give us an opportunity to become part of their daily lives while staying with us long-term. We thrive on having a great team with excellent customer service and support within the departments. Come join our team!

Job Tags

Similar Jobs