Job Description
Are you passionate about healthcare and enjoy connecting with people? We are looking for an enthusiastic Healthcare Customer Service Representative to join our team remotely. In this role, you'll help patients and members understand their healthcare options and benefits, providing compassionate support while guiding them on their healthcare journey. Our environment is dynamic, collaborative, and driven by innovation, where every team member is empowered to grow and succeed.
Key Responsibilities:
Engage and Educate:
Initiate outbound calls to patients, members, and customers to discuss their healthcare needs, benefits, and available in-home or virtual evaluations.
Build Connections:
Use a friendly, sales-minded approach to establish rapport and communicate the value of our healthcare program in a personalized way.
Resolve Challenges:
Listen attentively, address concerns with empathy, and overcome objections by highlighting program benefits.
Guide Healthcare Journeys:
Assist members in setting meaningful healthcare goals and provide clear, supportive guidance on how to achieve them.
Deliver Exceptional Service:
Identify and solve issues promptly while maintaining a high standard of customer service.
Manage Schedules:
Adjust appointments and follow-ups as needed to align with customer needs and ensure a seamless experience.
What Success Looks Like:
Clearly explaining healthcare program benefits so members feel informed and supported.
Establishing trust and rapport with every conversation, ensuring that each member feels valued.
Using a proactive and engaging approach to inspire members to take positive steps toward their healthcare goals.
Managing challenges with patience, empathy, and effective problem-solving.
Consistently meeting productivity targets while maintaining a positive and professional demeanor.
Who We're Looking For:
Passionate About Healthcare:
You have a genuine desire to support individuals on their healthcare journey.
Excellent Communicator:
Your verbal and written communication skills help you explain complex information clearly and compassionately.
People Person:
You enjoy interacting with diverse individuals and can build strong, trusting relationships over the phone.
Tech-Savvy:
You are comfortable with data entry and proficient in Microsoft Word and Microsoft Outlook.
Self-Motivated:
You thrive in a performance-driven environment and are committed to continuous improvement.
Work-From-Home Ready:
You can set up a productive workspace at home, including having two monitors (minimum 22 inches) with HDMI and Display ports.
Tips for Thriving in a Remote Environment:
Safety & Organization:
Designate a consistent, secure workspace and personalize it to boost productivity.
Maintain Privacy:
Ensure your work area is quiet and confidential to protect patient information.
Stay Connected:
Regularly communicate with your team for support, coaching, and performance feedback.
Self-Care:
Prepare for your day mentally and take breaks to recharge, including stepping outside when possible.
Compensation & Benefits:
Competitive Pay:
Earn $15.00 per hour with bonus opportunities.
Comprehensive Benefits Package:
Health, dental, and vision insurance
401(k) plan with company match
Paid time off (PTO) and paid holidays
Flexible spending accounts (FSAs)
Employee wellness programs
Career development opportunities
Qualifications:
Education:
High School Diploma or GED (verification required during background check).
Technical Skills:
Proficient in Microsoft Word, Microsoft Outlook, data entry, and general computer navigation.
Customer Service:
Strong ability to provide empathetic and effective customer support.
Communication:
Excellent oral and written communication skills with a caring and compassionate approach.
Work Ethic:
Ability to adhere to daily schedules, manage tasks efficiently, and maintain a proactive work style.
Additional Information:
Assessment Requirement:
Candidates may be required to complete independent assessments as part of the hiring process. Unauthorized assistance during these assessments will result in disqualification.
Equal Opportunity:
We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to any protected characteristic.
Application Process:
Please apply directly through our official career portal. Note that we are not accepting resumes from external staffing agencies or recruiters for this position.
Employment Type: Full-Time
Salary: $ 15.00 Per Hour
Job Tags
Hourly pay, Holiday work, Full time, Remote job, Work from home, Flexible hours,