Job Description
Are you passionate about healthcare and enjoy helping others? We're looking for friendly and compassionate individuals to join our team as Healthcare Customer Service Representatives. In this role, you will engage with patients, healthcare providers, and pharmacies to provide support, education, and assistance with healthcare programs. If you have great communication skills and a desire to make a difference, this could be the perfect opportunity for you!
What You'll Do:
Make outbound calls to patients, members, and customers to discuss healthcare benefits and available services.
Provide education on healthcare programs, helping members understand their options and take advantage of available resources.
Build meaningful relationships by listening, empathizing, and providing personalized support.
Address concerns, answer questions, and help members overcome obstacles in their healthcare journey.
Set healthcare goals with members and guide them toward achieving better health outcomes.
Manage schedules and appointments to ensure members receive timely assistance.
Maintain a high level of professionalism and service excellence in every interaction.
What We're Looking For:
A passion for healthcare and helping others.
Strong communication skills with the ability to engage and connect with people over the phone.
A friendly, enthusiastic approach with the ability to build rapport quickly.
Problem-solving skills and a customer-focused mindset.
The ability to manage objections and provide solutions with empathy and professionalism.
A self-motivated, goal-oriented attitude with the ability to thrive in a remote work environment.
Qualifications:
High School Diploma or GED (required).
Experience with Microsoft Word and Outlook.
Strong computer skills, including data entry and screen navigation.
Excellent customer service and communication skills.
Ability to adhere to schedules and meet performance goals.
A quiet, professional workspace with at least two monitors (22 inches or larger) with HDMI and Display ports.
Compensation & Benefits:
Competitive hourly pay of $15.00, plus performance-based bonuses.
Comprehensive benefits package, including:
Health, dental, and vision insurance.
401(k) plan with company match.
Paid time off (PTO) and paid holidays.
Flexible spending accounts (FSAs).
Employee wellness programs.
Career development and growth opportunities.
How to Succeed in a Remote Work Environment:
Set up a dedicated, quiet workspace.
Stay organized and personalize your work area for comfort.
Maintain security and privacy when handling patient information.
Be proactive in communicating with your team and seeking support when needed.
Stay motivated, take breaks when necessary, and maintain a healthy work-life balance.
Additional Information:
Candidates may be required to complete assessments as part of the application process. These must be completed independently.
We are an equal opportunity employer and celebrate diversity in the workplace.
If you're ready to make a difference in healthcare and join a supportive, dynamic team, apply today!
Employment Type: Full-Time
Salary: $ 15.00 Per Hour
Job Tags
Hourly pay, Holiday work, Full time, Remote job, Flexible hours,