Head of People – USA
Department: Human Resources
Location: USA (Miami or other major hub)
Reports To: Founder & Global CPO / Global Head of TA
1. Mission
The Head of People – USA is responsible for setting up and leading the HR function for Big Mamma in the United States. The role covers all People topics for the US market: opening strategy, workforce planning, recruitment, HR operations, compliance, payroll coordination, performance management, employee relations, engagement, and culture.
The position ensures HR processes are compliant, structured, efficient, and aligned with global standards while adapted to US requirements.
2. Key Responsibilities
2.1 Opening Strategy & Workforce Planning
• Build HR foundations for US openings (processes, tools, compliance, documentation).
• Define pre-opening staffing plans and monitor progress with Operations.
• Conduct market and compensation research.
• Coordinate pre-opening onboarding and cultural integration.
• Ensure full compliance with federal, state, and local employment regulations.
2.2 Talent Acquisition
• Implement recruitment processes for management and hourly positions.
• Build partnerships with culinary schools, hospitality associations, and networks.
• Manage candidate pipeline and hiring coordination.
• Ensure compliant recruitment documentation and employment contracts.
• Align tools and reporting with global TA teams.
2.3 HR Operations, Administration & Payroll
• Oversee onboarding, personnel files, and HRIS data accuracy.
• Coordinate payroll with external US providers.
• Support compensation and benefits processes.
• Ensure compliance with all regulatory requirements (I-9, wage & hour, sick leave, etc.).
• Maintain US HR policies, procedures, and employee handbook.
2.4 Talent Development & Engagement
• Lead cultural onboarding for US teams.
• Support internal mobility and development pathways.
• Implement engagement surveys and follow-up actions.
• Track HR KPIs (turnover, retention, engagement indicators).
2.5 Business Partnering & Employee Relations
• Serve as the HR partner for US Operations leadership.
• Manage employee relations matters, investigations, and disciplinary actions.
• Support managers with performance management and coaching.
• Ensure consistent application of HR policies across sites.
Profile (merged + simplified)
• 10+ years HR experience in the US, ideally in multi-unit hospitality or F&B.
• Preferred US HR certifications: SHRM-CP, SHRM-SCP, PHR, SPHR.
• Proven experience with new openings, workforce planning, and operational ramp-up.
• Strong understanding of US employment law, including multi-state compliance.
• Hands-on experience building HR processes, policies, onboarding, and payroll foundations.
• Solid background in employee relations, investigations, and performance management.
• Self-starter, able to operate with autonomy and structure work effectively.
• Strong organisation, composure under pressure, and action-oriented approach.
BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.
...TowerPinkster and open a new door to an amazing career! TowerPinkster, an architecture, engineering, and interior design firm based in Michigan, Indiana, and Kentucky, is looking for a talented Landscape Architect. We seek a design and technical-minded individual who...
...based role with some team interaction. This is a progressive organization that provides the highest level of Fire, Security and Low-Voltage system integration services. Strong knowledge of access control and/or fire systems. Brands knowledge and certifications...
...1+ year(s) of AutoCAD experience 2-year degree in Engineering or Geography field 1+ year(s) of experience working in an utility lighting department or has worked for an outdoor lighting manufacturer Any amount of experience in utilities/power distribution...
...basic programming of fire alarm systems and devices Running cable and bending conduit Working knowledge of low voltage electrical systems Customer service, coordination, and communication Technical fire protection system project and administrative...
...Monday to Friday, you will manage an expected patient volume of 16-18 per day. This opportunity also provides sponsorship for H1b and J1 Visas, making it an excellent choice for both local and international candidates eager to make a meaningful impact in healthcare.#J-18808...