Guest Service Agent Job at Cannery Pier Hotel & Spa, Astoria, OR

aW5EVlBJN1BzV1ByczAwUlg1WlR0cnArblE9PQ==
  • Cannery Pier Hotel & Spa
  • Astoria, OR

Job Description

Job description

WHO WE ARE

The Cannery Pier Hotel and Spa is “Astoria’s Jewel on the River”. Beautifully renovated with detailed touches and thoughtful amenities throughout. A luxury boutique hotel built 600-feet into the water to showcase the beauty of the Columbia River and the magnificent Astoria-Megler bridge. We need an amazing Guest Service Agent to join the team.

ABOUT VESTA HOSPITALITY

With more than 25 years in business, Vesta has built a reputation on providing mutual respect for all we do business with; this foundation continues to propel Vesta paving the way to a future with a beneficial and progressive outlook. To do so, we created a culture that starts with a simple, yet powerful mission statement supported by values designed by our team members. Our goal is to develop and enhance great teams that in turn create great experiences and deliver great results for our investors: Great Teams • Great Experiences • Great Results Job Summary:
  • Answer phones using sales method and provide customer service at the level required by the hotel.
  • Works collaboratively in a team environment with a spirit of cooperation.
  • Displays excellent communication skills including presentations, use proper telephone etiquette when answering all telephones, negotiation skills required in working with guest and the ability to communicate effectively and remain calm and courteous under pressure.
  • Represent the hotel in a professional manner wearing hotel’s uniform and following dress code and grooming standards of the hotel (dress, polished and well-groomed image).
  • Has a friendly, personable style with guests, anticipates guest needs, ensures guests are satisfied and takes all necessary action to correct service errors.
  • Respectfully takes direction from supervisor.
  • Performs well on all company shopping programs, uses suggestive selling techniques to up-sell hotel rooms and packages.
  • Follows all guidelines to maintain being on time, regular attendance.
  • Complies with all safety policies, emergency procedures and reports all unsafe activities to supervisor.
  • Follows all guidelines regarding guest service, including, but not limited check in, reservations, check out, special requests, pre-registration, and key control procedures.
  • Adheres to hotel credit policies and procedures, including credit card authorization, cash-payment guests, advance deposits, etc.
  • Coordinates room status with the housekeeping department such as late checkouts, extended stays early check-ins, special requests, etc.
  • Adheres to hotel mail, package, lost and found handling procedures.
  • Post’s outlet charges promptly and accurately and balances end-of-shift work and cash drawer.
  • Performs other duties as assigned.
  • Must satisfactorily pass a background check.
  • This is a PT position, can be FT based on seasonality of the hotel.
Hours: * 3pm - 11pm Compensation: * $17 to $18 an hour. Education and/or Experience: High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience. Requirements: Must be able to lift 40 – 50 pounds, regularly. Language Skills: Must be able to read, write and speak English effectively with clear speech to individuals and groups. Mathematical Skills: Ability to add, subtract. Computer Skills: Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information. Reasoning Ability: Must be able to apply common-sense logic and understanding to carry out instructions provided in written and/or oral form. Must have the ability to solve problems involving several variables in given situations and interpret a variety of instructions provided in written and/or oral form. Must be able to demonstrate effective interpersonal skills sound judgment and decision-making

Job Tags

Part time, Shift work,

Similar Jobs

Jobs on Cash

Nanny Needed For 1 2-month Old In Austin Job at Jobs on Cash

 ...2-month Old In Austin Work Location :Austin, TX Job Type:Part time Job Description : About the job Hi there! My husband...  ...will patiently care for our baby for a couple of hours in the morning. Additional details Who you'll care for 1 Child aged 0... 

America's Choice Child Care

Bus Drivers, Day Care Job at America's Choice Child Care

 ...Make minor repairs to vehicles. Morning and afternoon bus runs Requirements Require a valid drivers license Require adult/infant/child CPR Require High School Diploma Follow safety procedures for vehicle operation. Inspect motor vehicles. Drive... 

AdAstra

CTO Job at AdAstra

About the Company Our client is a first of its kind space company founded by two entrepreneurs who have orchestrated successful exits. They are pioneering a patent-pending concept that blends space and luxury, designing an exclusive experience for an elite clientele...

Language Trainers

ID: 1011690 - French Language teacher Needed Job at Language Trainers

 ...Language Trainers is a successful language training company working with freelance teachers of 70 different languages in hundreds of towns...  ..., Anytime, Anywhere! We might have a job for you as a French language teacher in Hoboken. Reference number:1011690 Some... 

University of Maryland Medical System

Endocrinologist Job at University of Maryland Medical System

 ...community, providing personalized care with compassion and excellence. We are currently seeking a Board-Certified or Board Eligible Endocrinologist to join our team of experts and well established practice on Maryland's Eastern Shore. Job Description In this role, you...