This is a remote position.
Job Title: EpicCare Ambulatory Application Analyst – Go-Live Support (Remote, 3-Month Contract)
Start Date: ASAP
Location: Remote (U.S.-based preferred)
Engagement Type: 3-Month Contract, Full-Time Hours
Schedule: Core business hours + Go-Live On-Call Rotation
We are seeking an experienced EpicCare Ambulatory Application Analyst to support a large health system during a critical Epic go-live period. This is a 3-month remote contract role focused heavily on break/fix support , troubleshooting, and stabilizing workflows in the Ambulatory environment.
The ideal consultant is comfortable operating in a fast-paced, high-volume ticketing environment, collaborating with clinical and operational staff, and participating in an on-call schedule during go-live to ensure 24/7 coverage and rapid issue resolution.
Required Qualifications
EpicCare Ambulatory certification or proven equivalent experience with recent hands-on support in Epic Ambulatory.
2+ years of experience as an Epic Application Analyst, with at least 1 recent go-live or major upgrade in an Ambulatory setting.
Demonstrated experience in break/fix support and ticket resolution for EpicCare Ambulatory.
Strong understanding of ambulatory clinical workflows, including provider documentation, ordering, messaging/in-basket, scheduling, and patient access workflows.
Ability to work effectively with physicians, advanced practice providers, nurses, and clinic staff to diagnose and resolve issues.
Proficiency with IT service management processes and ticketing tools (ServiceNow, Remedy, Cherwell, etc.).
Strong analytical and problem-solving skills with a detail-oriented and structured approach.
Excellent communication skills, both written and verbal, with the ability to interact effectively in a remote environment (Teams/Zoom/Chat).
Ability and willingness to participate in a flexible schedule and on-call rotation during go-live and stabilization.
Preferred Qualifications
Previous experience supporting a large, multi-facility health system during Epic go-live or optimization.
Experience collaborating with other Epic application teams (e.g., Cadence, MyChart, Beacon, Orders, Resolute, etc.) on integrated workflows.
Familiarity with change control, release management, and formal testing processes (unit, integrated, and regression testing).
Experience generating or supporting training materials, tip sheets, or quick reference guides for end users.
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