Email Customer Service Representative
Location: Frisco, TX | Onsite (may transition to Remote after training)
COMPENSATION & SCHEDULE
• Pay: $22.15/hour
• Schedule: Must be available for a shift between 8:00 AM–10:00 PM, including at least one weekend day per week
• Employment Type: Long-term temporary (running over one year)
• Start Date: February 9
ROLE IMPACT
The Email Customer Service Representative helps customers by answering questions about their event tickets quickly and accurately. This role ensures customers have a smooth experience when ordering, changing, or canceling tickets and provides clear, friendly written communication at all times.
KEY RESPONSIBILITIES
• Respond to inbound customer emails regarding event ticket orders, availability, cancellations, and date changes
• Provide accurate information about event parking and parking passes
• Use internal systems to research customer inquiries and process updates or adjustments
• Maintain high standards of written communication and professionalism in every customer interaction
• Support additional channels such as chat or phone as needed
MINIMUM QUALIFICATIONS
• 2+ years of experience in a call center, administrative, or office-based customer service role
• Strong written communication and reading comprehension skills
• High school diploma or equivalent required
• Proven ability to manage multiple inquiries and maintain attention to detail
• Commitment to long-term engagement in the role
CORE TOOLS & SYSTEMS
• Microsoft Outlook / Office Suite
• CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud, or similar)
• Chat and telephony platforms
PREFERRED SKILLS
• Experience with event ticketing systems or e-commerce platforms
• Familiarity with remote customer support environments
• Strong problem-solving and time-management skills
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