Job Description

ABOUT US
The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality ™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW

As a Director of Housekeeping, you are responsible for participating in all aspects of the housekeeping operations and providing excellent customer service. The Housekeeping Director will assist Hotel Senior Leadership with all Housekeeping related items to move this established hotel to the next level. This individual will be based at SpringHill Suites in Jackson, WY and is responsible for the safe and efficient organization and operation of the Housekeeping departments. Manages and oversees the department in accordance with standards and guidelines established by The Yarrow Group. Works closely with the Guest Services and Engineering teams. This candidate will possess the necessary experience to work closely with the property’s teams to continue to strengthen the brand, grow community awareness, and execute high standards.

ESSENTIAL JOB FUNCTIONS

• Monitors the daily operation of the housekeeping departments.
• Accountable for the labor management and payroll processing of the housekeeping department.
• Incentivized to manage housekeeping operating expenses to budget and responsible for the department’s monthly P&L performance.
• Assesses priorities and address accordingly.
• Enforces company and departmental policies and procedures.
• Responsible for managing and controlling purchasing to ensure department is within budget.
• Overseeing an established deep cleaning schedule.
• Enforces The Yarrow Group standards, policies and procedures with staff.
• Directs and evaluates performance of staff through follow up and training.
• Assist in hiring and supervising housekeeping teams.
• Develops training programs to ensure effective results.
• Establishes and ensures compliance with guest service standards.
• Utilizes inventories to provide high quality housekeeping of the units.
• Develops a positive rapport with all owners, associations and board members.
• Initiates and maintains effective communication within department, and between all other departments and associates at both properties.
• Ensures grooming and conduct standards for all associates are enforced.
• Provides feedback to management and owners on specific needs.
• Develops and maintains effective payable, payroll, work order and other paperwork systems.
• Provides quality control and care of supplies and equipment.
• Attends weekly departmental meeting as necessary.
• Is aligned with the culture, values, goals and human resource programs of The Yarrow Group.
• Maintains a professional appearance and attitude at all times.
• Support environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
• Watch for safety hazards and report them immediately to the GM/AGM.
• Develop and share documentation resources including but not limited to: Inspection record, QA Audits, training, and standards.
• Notify the GM/AGM regarding any shortfalls in standards, assist in corrective measures, and follow up to ensure successful completion.
• Give full support and assistance to each property as well as establish professional rapport with each Housekeeping employees to maintain the highest standards and efficient Housekeeping operation.
• Ensure that corporate specifications (i.e. minimum standards) of guest rooms and public areas are maintained, research new industries trends and innovative products and suggest implementation.
• Participate in all projects, renovation and programs to ensure that all factors of Housekeeping operations are considered with high standards.

Requirements

• Be ready and willing to complete the job as necessary.
• Be an example to all employees.
• Educate all staff on health and safety procedures and policies.
• Has thorough knowledge and understanding of Housekeeping Management.
• Proven track record working with information technology systems.
• Working knowledge of equipment and procedures involved in housekeeping
• Must possess excellent interpersonal and communication skills written and verbal. Will be interfacing with guests and owners to provide efficient and effective results as related repairs and maintenance.
• Maintains a close working relationship with team members and department heads from all areas of hotel operations.
• The position is on call 24 hours a day. One must be flexible to work long hours to ensure the smooth operation of the Housekeeping department.
• This position requires the ability to communicate and make sound judgment calls when evaluating problems and situations in order to expedite the resolution. Additionally, it is necessary to take a proactive role and manage by example.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel, reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development

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