Job Description

COMPANY OVERVIEW:

Myrtle Beach Destinations is a veteran-owned and operated vacation rental management company committed to delivering high-quality accommodations and exceptional hospitality. Born from a passion for real estate and a desire for quality property management, our company manages 100+ high-end properties in 30+ different complexes, with over 2000 happy guests excited about our 5-star service.

As vacation rental managers, we’re dedicated to delivering 100% owner satisfaction, treating every property as our own. Our local team's deep knowledge and love for the area, combined with 24/7 availability, provide a level of service and expertise unmatched by other management companies.

Working with us means being part of a company that values its employees and actively contributes to the community. The majority of our team is made up of veterans and we take pride in offering special discounts to military personnel, teachers, and first responders, reflecting our deep appreciation for those who serve.

POSITION SUMMARY:

Myrtle Beach Destinations, a rapidly growing leader in vacation rental management, is seeking a highly motivated and experienced Director of Housekeeping to establish and oversee our in-house housekeeping program. The successful candidate will play a pivotal role in creating and managing a new team dedicated to maintaining the highest standards of cleanliness and organization across all our vacation rental properties. Our company currently only uses vendors to clean our rapidly growing 100+ home portfolio, but we are looking for an experienced leader to help us build out an in-house program from the ground up.

RESPONSIBILITIES:

• Program Development: Design and implement an in-house housekeeping program, including developing policies, procedures, and standards that ensure consistent quality across all properties.
• Team Building: Recruit, train, and manage a team of housekeeping staff, fostering a positive work environment focused on high performance, safety, and efficiency.
• Quality Control: Conduct regular inspections of properties to ensure adherence to quality standards. Address any issues promptly to guarantee guest satisfaction.
• Inventory Management: Establish and oversee an inventory system for cleaning supplies, linens, and amenities, ensuring all properties are well-stocked and within budget.
• Scheduling and Coordination: Develop efficient cleaning schedules that align with guest check-ins/outs and seasonal demand, optimizing resources and reducing turnover time.
• Vendor Relations: Collaborate with suppliers and vendors to secure necessary supplies and negotiate cost-effective solutions.
• Health & Safety Compliance: Ensure all housekeeping activities comply with health and safety regulations, creating a safe environment for guests and staff alike.
• Budget Oversight: Manage the housekeeping budget, track expenses, and implement cost-saving measures without compromising service quality.

QUALIFICATIONS:

• Proven experience in a housekeeping management role, ideally within vacation rentals, hospitality, or a similar field.
• Strong organizational and leadership skills with a track record of building and leading effective teams.
• Excellent communication skills, with the ability to train and motivate staff.
• Keen attention to detail and a commitment to delivering an exceptional guest experience.
• Ability to adapt in a fast-paced environment, demonstrating flexibility and problem-solving capabilities.
• Proficiency in managing budgets, inventory, and scheduling.

COMPENSATION & BENEFITS:

Annual Salary: $70,000-$80,000

Benefits: Paid time off such as PTO, sick days, and vacation days

Work Schedule: Monday to Friday 8 AM to 5 PM, with the possibility to be available outside of those hours based on seasonal housekeeping needs

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