Job Description

Job Opening: Dental Front Office Assistant at Embark Dental: Great Opportunity for Growth, Competitive Pay, Bonuses, Benefits and More!

Job Description

Embark Dental is excited to announce an available position for a Dental Front Office Assistant to join our dynamic team. This role is a gateway for those passionate about healthcare and looking to establish a profound career in the dental field. The position is full-time and requires physical presence in our office, as it is not a remote job.

As a Dental Front Office Assistant at Embark Dental, you will play a crucial role in the daily administration and coordination of the clinic. This position holds a significant impact on the efficiency of our operations and the satisfaction of our patients. We are searching for candidates who are not only looking for a job but a long-term career in a progressive and supportive environment.

Duties and Responsibilities

• Greet patients warmly upon entry, and manage the check-in process ensuring all information is accurate and up-to-date.
• Answer phone calls, manage appointment schedules, and provide patients with a clear understanding of their scheduled visits and what is expected of them.
• Handle administrative requests and queries from senior managers organizing and scheduling appointments with admin software (Software: Oryx).
• Prepare and distribute written correspondence such as letters, memos, and emails, and ensure efficient and effective communications within the office.
• Create and update records ensuring the accuracy and confidentiality of patient information at all times adhering to HIPAA regulations.
• Process billing and payments, verify insurance details, and handle financial transactions.
• Ensure the reception area is well maintained, clean, and presents a welcoming environment for everyone.
• Assist in the preparation of regularly scheduled reports and compile data as necessary.
• Develop and maintain a filing system for important and confidential company documents.
• Provide general support to visitors and solve any emerging problems guests might face with accuracy and efficiency.

Requirements

• Provides amazing customer service over the phone and in-office.
• Comfortable in reviewing treatment plans with patients.
• Knowledgeable with Dental Insurance and collecting payments.
• Comfortable entering patient data into our system and maintaining HIPAA compliance.
• A team player and knows how to have fun!
• Proven experience as a Front Office Assistant or in another relevant administrative role is preferred.
• Familiarity with office machines (e.g., fax, printer, etc.)
• Knowledge of office management systems and procedures.
• Proficient in MS Office (MS Excel, MS Word) and office management software (ERP etc.)
• Strong organizational and planning skills.
• Excellent written and verbal communication skills.
• Attention to detail and problem-solving skills.
• High School diploma; additional qualifications will be a plus.

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