Job Description

CornerStone Staffing has partnered with company that is looking for a highly motivated Customer Support Coordinator to deliver excellent services to customers and the providers!

Location:  WORK FROM HOME **Must reside in the DFW area***

Pay : $18.50hr

Schedule : (Part-time hours)

• Monday and Friday- 12PM to 10PM

Training hours : M-F 9am to 5:30p

Job Details:

• Support the telehealth operations, serving as the primary point of contact for all customer service, administrative, scheduling needs, and school, provider, pharmacy, and/or student follow up.
• Communicate with patients, providers, and pharmacy staff to connect customers to medical and emotional health care.
• Take inbound calls, texts, emails, chats, and tickets from customers and providers, as well as assist with any concerns customers have about their care; manage referrals; work with pharmacies on refills, prescription issues, update providers with messages from pharmacies; and follow up with students to check on their outcomes.

SKILLS/QUALIFICATIONS:

• Bachelor's degree from an accredited college or university, preferred.
• Excellent customer service skills with strong verbal and written communication skills (bilingual a plus, but not required)
• Healthcare experience is a MUST
• Must have WFH experience
• 2+ years of Call Center experience
• Strong time management skills, with the ability to manage competing priorities 

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