Customer Service Manager (Logistics) Job at Branex Group, Southfield, MI

alg3ZU00alB2MkRydWswUVhwMVZ1cjE1bVE9PQ==
  • Branex Group
  • Southfield, MI

Job Description

Customer Service Manager (Logistics) Location Southfield, MI :

Job Title: Customer Success Supervisor Location: Southfield, MI

Employee Type: Full-Time Job Category: Exempt/Independent

Department: Road Ready Reports to: (Title) Director of Technical Services

RESPONSIBILITIES:

  • Supervise the Road Ready/Fleetilla Customer Success Team
  • Coordinate product installations/replacements for both “In-Vehicle” and “Trailer Tracking” solutions
  • Lead efforts to resolve customer concerns in a timely manner
  • Identify and implement process and system improvements
  • Support training and development activities for both customers and internal resources
  • Lead employee coaching and development
  • Lead new customer onboarding and user interface training
  • Partner with customers to develop strategies that ensure best use of the product and achievement of maximum value

from our services

  • Summarize product feedback gathered from customer meetings. Act as an advocate for customers with internal

development and product teams

  • Gather customer feedback to contribute to the product road map
  • Launch new customer programs. Work directly with fleets on in-vehicle systems and network applications, sales, and

solutions engineering to successfully launch new accounts

  • Form relationships with customers to educate them on product value, new product introductions, and features to drive

optimal product use

  • Manage team's relationships with external customers on the system and network applications and acts as the voice of

the customer on assigned projects

  • Identify upsell opportunities within existing customer base
  • Additional duties as assigned

EDUCATION REQUIREMENT(S):

  • BS in Engineering or equivalent technical degree

EXPERIENCE REQUIREMENT(S):

  • 3-5 years of relevant account management/customer support. Preferred within commercial vehicle, logistics fleet,

telematics/connectivity, and/or automotive industries

  • Candidates must be highly organized and detail-oriented with strong communication, reporting, and presentation skills

and proven program management experience

  • Preferred candidates will have prior experience working with a fast-growth technology company, understanding of IoT

products, and have prior established experience working in commercial vehicle, logistics fleet, telematics/connectivity,

and/or automotive industries

  • Lead generation experience a plus
  • Travel to customers as needed

ADDITIONAL INFORMATION:

  • Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements, all

candidates must be presently classified as a “US Person" which includes: a United States citizen; a permanent legal

resident (green card holder); or a protected individual (refugee/asylum status).

Clarience Technologies is an equal opportunity employer committed to a culturally diverse workforce.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Work Location: In person

Job Tags

Permanent employment, Full time, Flexible hours, Shift work,

Similar Jobs

Department of Public Health

Investigator Job at Department of Public Health

 ...by advancing protective measures and reducing risk. The Investigator conducts extensive and complex investigations; initiates enforcement...  .... Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. The... 

Veterans Affairs, Veterans Health Administration

Psychologist- Veterans Readjustment Counselor Job at Veterans Affairs, Veterans Health Administration

 ...vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Psychology-Career-Flyer.pdf Duties of this position include, but are not...  ...the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your... 

USA DeBusk, LLC

Vacuum Truck Operator - Class A CDL Operator Job at USA DeBusk, LLC

 ...Commercial Truck Driver - Class A CDL_ Pneumatic/Vacuum Truck Operator Classification: Non-Exempt (Hourly). Department: Industrial Services Division. Reports to: Branch Manager. Company Profile: USA DeBusk is a best-in-class mechanical and industrial... 

Carleton College

Visiting Assistant Professor of Sociology Job at Carleton College

 ...The Department of Sociology and Anthropology invites applications for a Visiting Assistant Professor of Sociology for the 2026-27 academic...  ...area that is home to three million people and rich cultural resources. Information about Carleton, Northfield, and the Twin... 

DGPerry CPAs + Advisors LLC

Business Valuation Manager Job at DGPerry CPAs + Advisors LLC

Business Valuation Manager Location Dublin, OH : Join a winning team at a growing firm! DGPerry, a certified public accounting firm with nine office locations in Ohio, Pennsylvania, New York and Florida, is committed to providing the highest quality accounting, auditing...