Job Description
What You’ll Be Doing
- Schedule BWC requested exams with BWC Disability Evaluator Physicians (DEP); follows up with physicians to ensure timely receipt of physicians’ reports.
- Index documents from fax queues.
- Skilled in the operation of a PC as well as using general office equipment (e.g. Telephone, Fax, Copier)
- Knowledge and skill with Microsoft Office products (Outlook, Word, Excel, Teams, etc.).
- Demonstrate effective communication skills with internal & external customers.
- Performs other related duties as required.
BWC is currently operating under a hybrid schedule that may incorporate both teleworking and in-person office hours. Employees must be able to report to the office when requested by management &/or for their initial job training.
What Our Employees Have To Say BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include:
- BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
- I have worked at several state agencies and BWC is the best place to work.
- Best place to work in the state and with a sense of family and support.
- I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.
- I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.
If you are interested in helping BWC grow, please click this link to read more, and then come back to this job posting to submit your application!
3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.
- Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.
Job Skills: Customer Service
Major Work Characteristics Knowledge of: accounting*; ORC rules & regulations*; BWC policies & procedures; laws & regulations*; special coverage such as domestic; Minister; sole proprietor; partnership; & emergency & volunteer coverage for Public Employer’s (PE’s)*; state & federal regulations governing documents processed; reviewed &/or prepared*; public relations; BWC claims documents & forms*; interviewing techniques*; principles of customer service; Document Renaming Policy*; English grammar; composition & spelling; oral & written business communication; standard business practices; claims diary system*; BWC website & internal resource system*; Industrial Commission processes & procedures*; ISO System*; Automated Claims Entry Indexing System (ACE)*; ICD/CPT codes*.
Skill in: use of PC & peripherals (e.g. printer, scanner, UDS); use of general office equipment (e.g. multi-line telephone, fax, copier); use of Microsoft Office (e.g. Word, Excel, Access, Outlook); use of BWC-specific software packages (e.g. WCIS, PS, COR)*; communication (e.g. listening, writing, reading, phone etiquette); use of internet search engines & navigation; data entry;
Ability to: define problems, collect data, establish facts & draw valid conclusion; add, subtract, multiply & divide whole numbers; calculate fractions, decimals & percentages, copy records precisely without error; complete routine forms; prepare meaningful, concise & accurate reports; use proper research methods in gathering data; proofread technical materials, recognize errors & make corrections; gather, collate & classify information about data, people or things; work alone on most tasks & work as part of a team; handle routine inquiries from & contacts with injured workers, employers & public; resolve complaints from angry citizens & government officials; read & understand medical reference manuals & reports (e.g. ICD coding)*; make proper referrals (within agency & external sources)*; communicate (written or oral) professionally with injured workers, employers, legislators, providers &/or their representatives & the public; generate properly formatted business correspondence.
(*) Developed after employment. Organization Workers' Compensation
Agency Contact Name and Information Matthew Palte- HCM Sr. Analyst: Matthew.P.2@bwc.ohio.gov
Unposting Date Nov 17, 2024, 8:59:00 PM
Work Location William Green Building
Primary Location United States of America-OHIO-Franklin County-Columbus
Compensation $20.99 - $24.66
Schedule Full-time
Work Hours 40
Classified Indicator Classified
Union OCSEA
Primary Job Skill Customer Service
Technical Skills Claims Examination
Professional Skills Attention to Detail, Customer Focus, Ethics and Values, Teamwork, Written Communication
Agency Overview A Little About Us: With roughly 1,600 employees in 8 offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.
For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.
Our Culture BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC employees strive to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee resource groups, participate in online forums discussing society’s impact on our services and workplace, and learn about how different perspectives can improve leadership skills.
Our Vision To transform BWC into an agile organization driven by customer success.
Our Mission To deliver consistently excellent experiences for each BWC customer every day.
Our Core Values One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.
Job Tags
Full time, Work alone,